With the development of science and technology, humans have discovered Artificial Intelligent technology in the form of a robotic system that can be trained to recognize and respond to customer questions / requests. This technology is used to help customer service work in interacting with users more effectively and efficiently.
But deployment of AI turns out also has several challenge such as:
- Companies need to hire expensive and time-consuming experts to train the robotic system.
- Many of the customer’s questions cannot be answered correctly and may not even be answered at all.