Support free-text and Omni language communication style, RooC can handle a natural daily conversation style.
Support hybrid operation model with human to achieve
Content Management System (CMS) – easy building multimedia responses with no coding
API Management module to support push & pull data from 3rd party system
Support multi messaging channel in one dashboard to improve operation experience
Support content extraction from interaction
Smart interaction scenario with knowledge builder, intent jumping, & API responses
Virtual agent can Initiate conversation with user with Outbound Features.
Suitable for Whatsapp Contact Center since RooC VA support many interaction scenario