First, Roo Chat uses a different approach in understanding the questions that users submit to the chatbot. Roo Chat applies Sentence Pattern Analysis instead of using Keyword-based Processing. Sentence Pattern Analysis provides an advantage in the ease and speed of training chatbots without the need to involve IT teams or experts in the field of AI.
Second, Roo Chat applies the concept of True Hybrid Operation between Silent Agent and AI, which maintains the user experience of users when the AI needs assistance from Silent Agent in answering questions from users. With True Hybrid Operation, the transition from Roo Chat to the Silent Agent, or vice versa, is very smooth, ensuring it does not interfere with the conversation between the user and the chatbot.